Refund policy

At Aishly, your baby’s comfort and your peace of mind come first 💙
If something isn’t right, we’re here to help.

🛡️ 30-Day Risk-Free Guarantee

We offer a 30-day money-back guarantee from the date your order is delivered.

If you’re not satisfied, you can request a refund or replacement within this period.

✅ What’s Covered

We will gladly offer a refund or replacement if:

  • Your item arrives damaged or defective
  • You receive the wrong item
  • Your order is lost in transit
  • Your order does not arrive within 30–45 days

🚫 Exclusions

The following items are not eligible for return:

  • Opened hygiene or feeding products (for safety reasons)
  • Final sale or clearance items
  • Items not in their original packaging

📦 Returns

To request a return or refund, contact us at:
📧 support@aishly.shop

Include:

  • Your order number
  • A brief explanation
  • Photo/video (if applicable)

We’ll guide you through the next steps.

Return shipping costs apply for change-of-mind returns. Items must be unused and in original packaging.

⏱️ Processing Time

Refunds are processed within 5–7 business days after approval.
Funds are returned to your original payment method.

🔁 Exchanges

If you’d like to exchange an item, contact us and we’ll arrange a replacement after review.

💬 Our Promise

We’re committed to making sure you and your baby are happy.
If there’s an issue, we’ll make it right — no stress.